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Platforms for services people depend on

Salesforce and OmniStudio in health, the public sector and insurance: from unclear requirements to production, and what comes after release.

Australian and Colombian citizen · security cleared · English and Spanish

Open to Salesforce, OmniStudio and applied-AI contracts, remote or Brisbane.

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Selected work

Health sector

A national health service platform

Contact centre integration in real time: routing, presence, and conversations that survive a dropped session or a handover.
Long multi-step intake journeys that never lose a person’s work.
Escalation point for production incidents on a clinically risk-rated platform, and the written handover the next team ran on.

Systems integration
Real-time contact centre
Incident response
Handover

Public sector

Citizen reporting platforms

Guided multi-step journeys used directly by the public, built low-code and deployed across channels and devices.
Release management across a multi-environment estate, every deployment with a rollback path.
Production defects traced end to end, from the form a citizen filled to the document and the email they received.

Low-code journeys
Release management
Multi-environment
Root-cause analysis

Insurance

Contract automation

Technical discovery and proofs of concept alongside sales, turning an open brief into a scope someone could sign.
Contract lifecycle end to end: generation, negotiation, document output and e-signature.
System-to-system integration across platform boundaries, including the failure cases.

Solution engineering
Presales
Contract lifecycle
API integration

What I work on

Enterprise platforms in production
Integration between systems
Solution engineering and presales
Applied AI

Salesforce certifications

OmniStudio Developer
OmniStudio Consultant
Platform Developer I
JavaScript Developer I
Agentforce Service Consultant
Experience Cloud Consultant
Platform App Builder
Administrator